Objective To understand the current status of patient service experience in "Internet Plus Nursing Services" pilot hospitals in Chongqing, and to provide reference for policy formulation. Methods Based on Maslow′s hierarchy of needs theory, a self-designed questionnaire on patient service experience in "Internet Plus Nursing Services" was developed.A survey was conducted among 522 patients from eight hospitals in three pilot districts/counties in Chongqing. Results The participants scored 130.62±14.64 for the pilot service.The dimension with the highest score was physiological needs ［(4.28±0.47) points］, while the lowest was self-actualization needs ［(3.91±0.92) points］.Multiple linear regression analysis revealed that patients′ self-care ability, monthly income, and the level of caregiver assistance were the main factors influencing their service experience (all P＜0.05). Conclusion Patients generally reported a favorable overall experience in "Internet Plus Nursing Services".However, improvements are needed in areas such as service fees, platform interface design, emergency response, and privacy protection.It is recommended to conti-nuously optimize nursing services by addressing patients′ diverse needs to enhance their experience.