社交媒体文本挖掘视角下中医护理门诊服务的 公众关注焦点和情感倾向研究
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女,硕士在读,学生

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国家自然科学基金资助项目(72004102);2025年江苏省研究生科研创新计划项目(KYCX25_2420)


Public concerns and sentiment towards nurse-led traditional Chinese medicine clinic:a social media text mining study
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    摘要:

    目的 系统分析公众对中医护理门诊服务的核心关注点及情感态度,为优化服务模式与政策制定提供依据。方法 以“中医护理门诊”“中医特色护理门诊”“中医综合治疗区”为关键词,搜索微博、抖音、微信公众号、小红书2021年12月1日至2024年12月1日发布的相关评论。采用word cloud绘制高频词的词云图,采用SnowNLP模块分析评论情感倾向,采用隐含狄利克雷分布主题模型获取评论的潜在主题。结果 共抓取到与中医护理门诊服务相关的3 459条有效评论。公众对中医护理门诊的情感得分中位数和四分位数为0.72(0.36,0.94);识别出4类公众关注的主题,分别为服务模式、服务质量、服务内容以及出诊护士资质。结论 公众对中医护理门诊服务的总体感情呈弱积极性,并担忧出诊护士的资质、准入标准和处方权。应完善相关法律法规,通过培训和认证等措施确保中医护理门诊出诊护士的专业性和规范化,以提高中医护理门诊服务质量。

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    Objective To systematically analyze public concerns and sentiment regarding nurse-led Traditional Chinese Medicine (TCM) clinic, aiming to provide evidence for optimizing service models and informing policy development. Methods We collected relevant comments regarding nurse-led TCM clinic on Weibo, Douyin, WeChat Official Accounts, and Red Note from December 1, 2021, to December 1, 2024. A word cloud was generated to visualize high-frequency terms. Sentiment analysis of comments was performed using the SnowNLP module, and potential themes within the comments were extracted using the Latent Dirichlet Allocation (LDA) technique. Results A total of 3,459 valid comments related to nurse-led TCM clinic were collected. The median sentiment score (with interquartile range) of public comments toward nurse-led TCM clinic was 0.72 (0.36, 0.94). Four key public concerns were identified:service model, service quality, service content, and qualifications of nurses running the nurse-led TCM clinic. Conclusion The public holds a mildly positive attitude towards nurse-led TCM clinic, with notable concerns regarding the qualification, certification, and prescription rights of the nurses. It is recommended to refine relevant laws and regulations and ensure the professionalism and standardization of the nurses through measures such as specialized training and certification, thereby improving the overall quality of nurse-led TCM clinic.

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冀慧敏,宋玉磊,尹婷婷,杨冰清,徐桂华,柏亚妹.社交媒体文本挖掘视角下中医护理门诊服务的 公众关注焦点和情感倾向研究[J].护理学杂志,2025,41(24):50-53,58

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  • 收稿日期:2025-07-12
  • 最后修改日期:2025-09-23
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  • 在线发布日期: 2026-01-30