基于风险矩阵和Borda序值法的老年人“互联网+居家护理” 服务项目风险评估研究
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女,硕士在读,护士

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山西省大健康产业高质量发展科研专项课题(DJKZXKT2023269)


Research on risk assessment of the "Internet+ home care" service projects for the elderly based on risk matrix and Borda rankingmethod
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    摘要:

    目的 对老年人“互联网+居家护理”服务项目进行风险量化评估,并探究服务项目风险源,为制订老年人“互联网+居家护理”服务项目风险管理策略提供依据。方法 基于文献分析、半结构式访谈与问卷调查法识别并分析老年人“互联网+居家护理”服务项目的风险点与风险源,通过专家函询评价风险发生可能性及后果严重性,构建老年人“互联网+居家护理”服务项目风险矩阵,采用Borda序值法完善风险等级划分与排序。结果 老年人“互联网+居家护理”服务项目风险程度包括3个风险等级,极高风险项目5项,高风险项目11项,中风险项目5项。其中极高风险项目包括:鼻饲、留置胃管、PICC维护、造口护理和腹膜透析护理;Borda序值法得出鼻饲、PICC维护、腹膜透析护理3项风险等级最高。风险源归为5类,排在第1位的风险源为护士因素,其次是患者因素、管理因素、居家环境因素和沟通协作因素。结论 老年人“互联网+居家护理”服务项目风险程度较高且风险来源多样,应根据不同项目的风险等级及潜在风险因素构建多维度风险管理体系,重点防控风险等级较高的服务项目及风险源,推动老年人“互联网+居家护理”服务的规范化发展。

    Abstract:

    Objective To quantitatively assess the risk of the "Internet+home care" service projects for the elderly and explore the risk sources of the service project, to provide a basis for the development of risk management strategies for the "Internet+home care" service projects for the elderly. Methods Based on literature analysis, semi-structured interviews, and questionnaire surveys, the risk points and risk sources of the"Internet+home care" service project was identified and analyzed. The possibility of risk occurrence and the severity of consequences were evaluated through expert consultation, and then a risk matrix of the "Internet+ home care" service projects for the elderly was constructed. The Borda ranking method was used to improve the classification and ranking of risk levels. Results The "Internet+ home care" service projects for the elderly include three risk levels, of which there were 5 extremely high-risk projects, 11 high-risk projects, and 5 medium-risk projects. Among these, extremely high-risk projects included nasal feeding, indwelling gastric tube, PICC maintenance, stoma care, and peritoneal dialysis care. The Borda ranking method concluded that nasal feeding, PICC maintenance and peritoneal dialysis care were the three highest-risk levels.The risk sources were classified into five categories, with nurse factors ranking first, followed by patient-related factors, management factors, home environment factors, and communication and coordination factors. Conclusion The "Internet+ home care" service projects for the elderly has a high degree of risk and a variety of risk sources, which suggests that a multi-dimensional risk management system should be built according to the risk levels and potential risk factors of different projects, focusing on preventing and controlling service projects and risk sources with high risk levels, and promoting the standardized development of "Internet+ home care" service for the elderly.

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胡悦,许佳佳,李珊,郭帅帅,田冬.基于风险矩阵和Borda序值法的老年人“互联网+居家护理” 服务项目风险评估研究[J].护理学杂志,2025,40(20):114-119

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  • 收稿日期:2025-05-26
  • 最后修改日期:2025-07-20
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  • 在线发布日期: 2025-11-24