互联网母乳喂养咨询门诊的建立及实践
作者:
作者单位:

作者简介:

女,本科,护师

通讯作者:

基金项目:


Establishment and practice of an internet-based breastfeeding consultation clinic
Author:
Affiliation:

Fund Project:

  • 摘要
  • |
  • 图/表
  • |
  • 访问统计
  • |
  • 参考文献
  • |
  • 相似文献
  • |
  • 引证文献
  • |
  • 资源附件
    摘要:

    目的 建立并运行互联网母乳喂养咨询门诊,以保护、促进和支持母乳喂养。方法 创建母乳喂养线上门诊咨询平台,组建咨询服务团队,对团队成员开展培训与考核,实施母乳喂养线上门诊咨询服务,并加强质量控制与管理。收集统计门诊咨询情况、护士接诊反应时间、服务时间和患者满意度。结果 2024年6-12月共接诊产妇咨询183人次;母乳过少和用药问题咨询数量最多,占咨询问题的48.80%;护士接诊反应时间中位数为26 min,接诊服务时间中位数为20 min;产妇对咨询的满意度99.15%;仅有5人次需转诊至线下护理或医疗门诊。结论 互联网母乳喂养咨询门诊服务为产妇提供了便捷及专业的护理服务,可解决产妇母乳喂养相关问题,护士接诊应答性高,及时性及便捷的服务模式显著提升了产妇对互联网护理服务的满意度。

    Abstract:

    Objective To establish an internet-based breastfeeding consultation clinic to protect,promote,and support breastfeeding.Methods An online breastfeeding consultation platform was created, a consultation service team was assembled, and team members were trained and assessed.Online breastfeeding consultation services were implemented, with enhanced quality control and management. Data on consultation volume, nurses′ response time, service duration, and patient satisfaction were collected and analyzed.Results From June to December 2024, a total of 183 consultations were conducted. The most frequent concerns were insufficient milk supply and medication-related issues, accounting for 48.80% of all inquiries.The median nurse response time was 26 minutes, and the median consultation duration was 20 minutes.Maternal satisfaction with the consultation service reached 99.15%.Only five cases required referral to offline nursing or medical clinics.Conclusion The internet-based breastfeeding consultation clinic provides convenient and professional nursing services, effectively addressing maternal breastfeeding-related concerns.The high responsiveness of nurses and the timely, accessible service model significantly improve maternal satisfaction with internet-based nursing care.

    参考文献
    相似文献
    引证文献
引用本文

黄琳,饶琳,李红,朱芸芸,周丝丝,秦安,何莹.互联网母乳喂养咨询门诊的建立及实践[J].护理学杂志,2025,(19):116-119

复制
分享
文章指标
  • 点击次数:
  • 下载次数:
历史
  • 收稿日期:2025-04-09
  • 最后修改日期:2025-06-17
  • 录用日期:
  • 在线发布日期: 2025-11-11