护士情绪劳动在领导信任与工作满意度间的调节效应
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女,硕士,护师

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The moderating effect of emotional labour on the relationship between leadership trust and job satisfaction among nurses
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    目的 探讨护士情绪劳动在领导信任和工作满意度间的调节作用,为实现有效护理管理提供参考。方法 以三级医院261名护士为研究对象,运用一般资料调查表、领导信任量表、情绪劳动量表、护士工作满意度量表展开调查,分析情绪劳动在领导信任与护士工作满意度间的调节作用。结果 领导信任总均分为(4.38±0.70)分,护士工作满意度总均分为(4.10±0.78)分,情绪劳动总均分为(3.47±0.76)分,其中3个维度均分分别是情绪表达(3.98±0.65分)、表层扮演(3.28±1.02)分和深层扮演(3.14±1.08)分。领导信任与护士工作满意度、情绪表达正相关,情绪劳动与护士工作满意度呈正相关(均P<0.05)。情绪表达(β=0.084,P<0.05)在领导信任和护士工作满意度中起调节作用。结论 情绪劳动中的情绪表达在领导信任与护士工作满意度间存在调节效应,管理者应该重视护士情绪表达,提升护士工作满意度,进而提高护理效率和质量。

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    Objective To explore the moderating effect of nurses′ emotional labour on the relationship between leadership trust and job satisfaction, and to provide a reference for effective nursing management. Methods A total of 261 nurses in a tertiary hospital were surveyed using a general information questionnaire, the Leadership Trust Scale, the Emotional Labour Scale, and the Nurse job Satisfaction Scale. The moderating effect of emotional labour on the relationship between leadership trust and nurse job satisfaction was analyzed. Results The sample scored (4.38±0.70) for leadership trust, (4.10±0.78) for nurse job satisfaction, and (3.47±0.76) for emotional labour. The scores of dimensions of emotional expression, surface acting, and deep acting in the Emotional Labour Scale were (3.98±0.65), (3.28±1.02) and (3.14±1.08), respectively. Leadership trust was positively correlated with nurse job satisfaction and emotional expression, and emotional labour was also positively correlated with nurse job satisfaction (all P<0.05). Emotional expression (β=0.084,P<0.05) played a moderating role in the relationship between leadership trust and nurse job satisfaction. Conclusion Emotional expression moderates the relationship between leadership trust and nurse job satisfaction. Managers should pay attention to nurses′ emotional expression and improve their job satisfaction, thus to enhance nursing efficiency and quality.

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董莹,陈晶.护士情绪劳动在领导信任与工作满意度间的调节效应[J].护理学杂志,2025,40(14):59-62

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  • 收稿日期:2025-01-10
  • 最后修改日期:2025-03-27
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  • 在线发布日期: 2025-08-13