医院护理人文关怀质量改进策略的制订及实施
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女,硕士,主管护师

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Establishment and implementation of quality improvement strategies for nursing humanistic care in hospital
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    摘要:

    目的 制订并实施医院护理人文关怀质量改进策略,为临床提升护理人文关怀管理成效提供借鉴。方法 运用文献回顾及根本原因分析方法,深入剖析护理人文关怀质量缺陷的近端原因和根本原因,紧密结合医院实际情况制订并实施质量改进策略,具体涵盖修订护理人文关怀管理制度与护理管理制度、构建护士人文关怀分层培训课程、实施护理人文关怀过程督导、制订护理人文关怀质量评价标准等。比较质量改进策略实施前后患者满意度、护士人文关怀能力、护士工作满意度及护理管理者关怀领导力。结果 实施质量改进项目后,出院患者满意度、护士人文关怀能力、护士工作满意度及护理管理者关怀领导力评分显著高于实施前(均P<0.05)。结论 开展医院护理人文关怀质量改进工作,能够提升护士人文关怀能力、促进患者满意度提升,助力构建和谐医患关系。

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    Objective To establish and implement quality improvement strategies for nursing humanistic care in hospital, and to provide reference for improving the management effectiveness of humanistic care in clinical nursing. Methods Using literature review and root cause analysis, the proximal and root causes of quality defects in humanistic care in nursing were deeply analyzed. Based on the actual situation of the hospital, a series of quality improvement strategies were formulated and implemented, which included revising the management system for humanistic care and nursing, constructing a hierarchical training course for nurses on humanistic care, implementing supervision of the humanistic care process, and formulating evaluation standards for the quality of humanistic care. The patient satisfaction, nurses′ humanistic care ability, nurses′ job satisfaction, and nursing managers′ caring leadership were compared before and after the implementation of the quality improvement strategies. Results After implementing the quality improvement strategies, the scores of discharged patients′ satisfaction, nurses' humanistic care ability, nurses' job satisfaction, and nursing managers′ caring leadership were significantly higher than before (all P<0.05). Conclusion Conducting quality improvement work for nursing humanistic care in hospital can enhance nurses′ humanistic care ability, improve patient satisfaction, and help build a harmonious doctor-patient relationship.

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张丽华,杨中善,刘义兰,孙丽,胡德英,金环,王峥嵘,王双,何娇,王羡科,官春燕,张丰健,胡梦云.医院护理人文关怀质量改进策略的制订及实施[J].护理学杂志,2025,(12):64-68,99

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  • 收稿日期:2025-01-28
  • 最后修改日期:2025-03-20
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  • 在线发布日期: 2025-07-18