Abstract:Objective To explore the attributes of humanistic care needs from the perspectives of outpatient patients and nurses in specialized nursing clinic, and to provide a basis for nurses to implement nursing humanistic care more efficiently.Methods Taking Watson′s caring theory as a framework, based on the entries of the Caring Evaluation Scale, combined with literature review, semi-structured interviews, and Delphi expert correspondence, we formed the indicators of patients′ caring needs in specialized nursing outpatient clinics.The KANO model was applied to design a questionnaire on the humanistic caring needs of patients in specialist nursing clinic, and a survey was conducted in May through June 2023 using the convenience sampling method on 1,309 patients and 119 nurses in specialized nursing outpatient clinics in five tertiary hospitals in Henan province.Results Among the 22 caring behaviors, 5 were attributed to essential attributes, 6 to desired attributes, and 11 to charismatic attributes from the patient′s point of view, of which the one with the highest satisfaction coefficient of Better was "booking appointments through multiple channels" and the one with the highest dissatisfaction coefficient of Worse was "protecting your personal privacy during treatment"; the one with the highest satisfaction coefficient of Worse was "protecting your personal privacy during treatment".Compa-rison of the distribution of the KANO attributes of the 21 caring behaviors by both patients and nurses showed statistically significant differences (P<0.05 for all), and the distribution of the KANO attributes was consistent for only 1 item.Conclusion Specia-lized nursing outpatient services should focus on improving the desired attributes and try to satisfy the charismatic attributes on the basis of satisfying the required attributes. There is a large deviation between nurses and patients in the composition of caring behavior attributes, suggesting that nurses should strengthen patient demand-oriented humanistic care services to meet patient needs and improve satisfaction.