Objective To describe humanistic care experience of parents whose children are seen in pediatric clinics based on the Inte-raction Model of Client Health Behavior, and to provide reference for improving their medical experience.Methods Seventeen family members of children attending pediatric outpatient clinic received face to face interviews using qualitative descriptive design, and data were analyzed by content analysis.Results Four themes and 11 sub-themes emerged: caring uniqueness (person-centered, childlike, and space care), caring interactivity (professionalism, effective communication, empathy, and health information), caring outcome (orderly treatment, efficient and convenient), and care continuity (whole-process care service, and Internet plus continuity care service).Conclusion Humanistic care experience of family members of children attending the pediatric outpatient department is generally positive.We should pay attention to the uniqueness of children in the pediatric outpatient department, actively carry out humanistic care practice, and improve the humanistic care experience of children and their families.