Objective To systematically review the qualitative research on the experiences of patients with cognitive impairment using intelligent robots, and to provide references for better clinical practice of robot technology. Methods A comprehensive computer search was conducted in domestic and foreign electronic databases for articles related to the experiences of patients with cognitive impairment using intelligent robots. The search time frame was limited from the inception of database through April 2024. The JBI qualitative research evaluation tool was used to assess the quality of the literature, and the results were integrated by using the aggregative integration method. Results A total of 14 papers were included, yielding 48 key findings factored into 10 new categories, which were further synthesized into 3 integrated findings:physical, psychosocial, and social benefits were intertwined, with patients experiencing multiple values of use; multiple concerns and barriers were intertwined, affecting patients′ experience of use; patients′ expectations for robots. Conclusion Patients with cognitive impairment have both positive and negative experiences when using intelligent robot technology. They hope to further optimize the appearance and functions of intelligent robots. Therefore, it is necessary to pay attention to the negative psychological experiences of patients, establish a sound social support system and institutional norms, and continuously optimize the functions of intelligent robots based on the needs of patients, in order to enhance the user experience of patients with cognitive impairment and the scalability of robot technology.