广东省“互联网+护理服务”试点医疗机构护理服务调查
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女,本科,副主任护师

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广东省医学科学技术研究基金项目(C2020052)


Survey on "Internet plus nursing service" provided by pilot medical institutions in Guangdong province
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    摘要:

    目的 了解广东省“互联网+护理服务”试点工作进展,为政策制定提供依据。 方法 选取177所“互联网+护理服务”试点医疗机构,使用广东省卫生健康委员会平台统一设计的统计表进行横断面调查,包括管理及服务制度、运行机制及流程、出诊护士培训体制等。 结果 实际开展“互联网+护理服务”工作的试点机构146个,其中三级医院占58.90%;共有13 154名护士参与服务,服务总人次为192 442,平均患者满意度96.63%,出诊护士对试点工作总体满意度为88.67%。实际开展“互联网+护理服务”项目数43项,其中服务量排序靠前的项目为母婴护理(44 074人次)、生命体征监测(23 313人次)、家庭巡视(21 636人次);排序靠后为人工肛门便袋护理(16人次)和一般灌肠(16人次)。 结论 广东省的“互联网+护理服务”试点工作已经取得初步成效,初步形成符合本地特色的服务模式,但仍需扩大服务人群,补充服务项目,优化支付机制,加强监管系统。

    Abstract:

    Abstract: Objective To understand the progress of "Internet plus nursing service" pilot work in Guangdong Province, and to provide a basis for policy formulation. Methods A total of 177 "Internet plus nursing service" pilot medical institutions were selected to complete a cross-sectional survey using a statistical form designed by the platform of Guangdong Provincial Health Commission, with the contents including the management and service system, operation mechanism and process, and the training system of nurses.The statistical form was filled out by the director of nursing department of the pilot institution. Results A total of 146 pilot institutions actually carried out the work of "Internet plus Nursing Service"; among the institutions, tertiary hospitals accounted for 58.90%.A total of 13,154 nurses participated in the service, and the total number of visits was 192,442.The average patient satisfaction was 96.63%, and the overall satisfaction of nurses was 88.67%.There were 43 "Internet plus nursing service" items, among which the items with the highest visits were maternal and infant nursing (44,074 visits), vital signs monitoring (23,313 vi-sits) and home inspection (21,636 visits), and the items with the lowest visits were colostomy bag related care (16 visits) and enema care (16 visits). Conclusion The pilot work of "Internet plus nursing service" in Guangdong province has achieved preliminary results.The service mode conforming to the actual situation of the province has been preliminarily formed.However, it is still ne-cessary to expand the service population, supplement the service items, optimize the payment mechanism and strengthen the supervision system.

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向美焕,冯晓玲,陈珺仪,沈炫竺,王秀.广东省“互联网+护理服务”试点医疗机构护理服务调查[J].护理学杂志,2023,38(3):54-58

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  • 收稿日期:2022-09-23
  • 最后修改日期:2022-11-17
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  • 在线发布日期: 2023-12-29