Objective To provide fast and accurate medical consultation for outpatient oncology patients, and to improve their medical experience. Methods An oncology specialty triage network platform was established using optical character recognition, artificial intelligence, and natural language processing technologies. The platform was implemented in September 2020 for outpatient appointments in a cancer hospital. Data from the year 2021 were collected, including use status and patient satisfaction (survey of 230 cases). Results In 2021, the network platform facilitated 1,140 appointments,with an accuracy rate of triage appointment being 95.00%. The score of patient satisfaction with appointment was 8.52±1.85. Conclusion The application of an artificial intelligence-based oncology specialty triage network platform in outpatient settings enhances the precision of patient appointments and improves the overall medical experience of cancer patients.