护士临床沟通能力与冲突处理型态的相关性研究
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女,本科,副主任护师,护士长

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2021年华中科技大学同济医学院第二临床学院教学研究基金项目(2021050)


Relationship between communication ability and conflict management styles among clinical nurses
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    目的 探讨护士沟通能力和冲突处理型态现状及两者之间的相关性,为提升护士冲突处理能力和沟通能力提供参考。 方法 对临床护士366人采用一般资料问卷、护士临床沟通能力量表、护士人际冲突处理型态量表进行调查。 结果 护士临床沟通能力得分为(4.49±0.52)分;冲突处理型态中整合型(4.24±0.60)得分最高,且倾向人数最多(190人),支配型(3.30±0.90)得分最低,倾向人数最少(9人);护士的临床沟通能力与冲突处理型态呈正相关(均P<0.05)。 结论 护士临床沟通能力处于较高水平,且更倾向于整合型冲突处理型态。护理管理者可通过沟通能力培训等促进护士冲突处理能力的提升。

    Abstract:

    Objective To explore the relationship between communication ability and conflict management styles among clinical nurses, so as to provide a reference for improving their ability of clinical communication and conflict management. Methods A total of 366 clinical nurses were investigated by using a general information questionnaire, the nurse clinical communication ability scale and the interpersonal conflict management style scale. Results The clinical communication ability score of nurses was 4.49±0.52 points; in the interpersonal conflict management style scale, the integrating subscale scored the highest, with 4.24±0.60 points, and the most participants (190 nurses) preferred to use the conflict management style, and the dominating dimension scored the lowest, with 3.30±0.90 points, and the least counterparts (9 nurses) tended to select this style.There were positive correlations between the nurses′ clinical communication ability and conflict management styles (all P<0.05). Conclusion The communication ability among clinical nurses is at a high level, and they are prone to use the integrating conflict management style.Nursing administrators should pay attention to improving nurses′ communication ability and conflict management ability, and promoting their conflict management ability via training their communication ability.

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汤曼力,谭杰,张严丽,周雁荣.护士临床沟通能力与冲突处理型态的相关性研究[J].护理学杂志,2023,28(13):10-14

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  • 收稿日期:2023-01-08
  • 最后修改日期:2023-03-18
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  • 在线发布日期: 2023-12-29