基于Kano模型的临床护士对护理机器人应用场景需求调查
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女,硕士在读,护师

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2022年度南京市卫生科技发展专项基金项目(YKK22074);2022年度南京大学医学院附属鼓楼医院科研项目(2022-H443)


Investigation of clinical nurses′ needs for nursing robot application scenarios based on Kano model
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    目的 以Kano模型为基础,分析临床护士对护理机器人应用场景的需求特点,为后期护理机器人研究与设计提供参考。 方法 采用便利抽样法,使用自行编制的问卷对21个省市978名临床护士进行调查,调查内容包括对护理机器人了解程度和偏好、相关技术伦理风险以及基于Kano模型的护理机器人应用场景需求。 结果 69.53%的护士听说过用于医院内护理机器人,85.17%的护士期望未来机器人参与辅助性护理活动,74.34%的护士更关注操作护理机器人难易程度;对护理机器人潜在的技术伦理风险担忧总体上处于中立水平,32项护理应用场景需求中,铺备用床、地面/空气消毒、病区入口身份识别和物品运送为期望属性,且重要度排序靠前,需优先进行研究和开发;其余均为魅力属性,前5位为翻身及床上移动、设置提醒、通知检查、病房巡视和床椅转移。 结论 护士对护理机器人在临床中使用持积极态度,更倾向于将重复程度高、劳动强度大、技术含量低的基础性工作授权给机器人,期望进一步提升护理机器人在临床工作中的安全性和实用性。

    Abstract:

    Objective To analyze based on Kano model the characteristics of clinical nurses′ demand for nursing robot application scenarios, and to provide basis for the research and design of nursing robots in the later stage. Methods Convenience sampling method was used to investigate 978 clinical nurses from 21 provinces and cities with a self-developed questionnaire.The survey contents included the extent of nurses′ understanding and preference of nursing robots, related technical ethical risks, and the application scenarios demand of nursing robots based on Kano model. Results Among the murses, 69.53% had heard about the use of nursing robots in hospitals, 85.17% expected robots to participate in auxiliary nursing activities in the future, and 74.34% paid more attention to the difficulty level of operating nursing robots.On the whole, nurses were neutral on the potential technical ethical risk of nursing robots.Among 32 scenarios, 4(spare bed laying, ground/air disinfection, ward entrance identification and goods transport) had the expected attributes, and were ranked first in importance and needed to be researched and developed first.The rest 28 scenarios had attractive attributes, among which the top five were turning over and moving on the bed, setting reminders, diagnostic tests notification, ward patrol and bed and chair transfer. Conclusion Nurses have a positive attitude towards the clinical use of nursing robots,and they are more inclined to delegate the indirect tasks with high degree of repetition, high labor intensity and low technical content to robots.They also expect to improve the safety and practicality of nursing robots in clinical work.

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谷元静,史婷奇,郭赛男,王子豪,益婷婷,陶金,蔡金贵.基于Kano模型的临床护士对护理机器人应用场景需求调查[J].护理学杂志,2023,28(11):53-58

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  • 收稿日期:2023-01-17
  • 最后修改日期:2023-03-20
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  • 在线发布日期: 2024-01-13