Objective To evaluate the effect of an Internet-based home care platform and to provide reference for optimizing service model. Methods A retrospective analysis was performed.Data including participants′ general information, platform usage, service items, and so on, were collected through the platform from 2020 to 2021. Results A total of 1,780 home care visits were recorded and analyzed, of which 1,683 visits were ordered through home care mobile app, 67 visits through access to online consultation of Internet hospital, and 30 visits through online access of member hospitals of Internet hospital alliance.The participating care providers were nurses （1,451 visits）, followed by doctors （245 visits）.The top three service items were urinary catheter care （39.04%）, wound care （18.15%） and gastric tube care （12.08%）.Home care visits are more affordable and convenient than hospital attendance. Conclusion The Internet-based home care platform achieves hospital-community-family linkage and doctor-nurse-technician-pharmacist collaboration, which provides professional, efficient and convenient medical service for patients.However, the service model should be further improved to benefit more people in need.