Objective To screen the elements of patients′ experience, so as to provide reference for developing targeted opitimized strategies for patients′ experience in clinic. Methods A total of 428 inpatients were selected by convenience sampling method, and their experience elements were investigated using a self-designed questionnaire based on KANO model, then patient experience improvement elements were identified according to factors selection line and sensitivity analysis. Results Among the whole 28 elements of patient experience, totally 21 needed to be improved were screened out, which included 6 charm attributes, 10 necessary attri-butes and 5 expected attributes. Conclusion Most charm attributes, all necessary attributes and expected attributes appear in the elements of patient experience improvement, which have a strong impact on patient experience. It is necessary to improve patient experience by optimizing service process, promoting physiological comfort, respecting patient privacy and promoting service continuity, etc., so as to improve the quality of high quality nursing service.