Objective To ramp up process management of information system used in outpatient and emergency department, and to improve patient satisfaction. Methods A web platform, which allows patient to make a registration, schedule an appointment, make a payment, and print diagnostic and lab test results, integrates nurse triage function, and allows nurses to give ambulatory health education to patients, was established. Results After improvement with the web platform, the rate of patient missing appointments dropped, while patients satisfaction saw a significant increase, and medical disputes saw a significant reduction（P＜0.01 for all）. Conclusion Through strengthened management of outpatient and emergency information system, the health-seeking process and patient experience was enhanced, which met the needs of patients and improved their satisfaction.