三甲医院急诊预检分诊岗位的改进与管理
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女,本科,主管护师

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Improvement and management of emergency triage post in a 3 A hospital
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    目的 探讨三甲医院急诊预检分诊岗位的改进方法,为急诊预检分诊岗位管理提供参考。方法 分析预检分诊岗位的临床现状以及存在的管理问题,从设立合理岗位及班次, 完善预检分诊岗位说明书,对预检分诊岗位护士进行培训、考核等方面进行预检分诊岗位管理的实践。比较预检分诊岗位改进与管理实施前后急诊患者的就诊满意度、护士二次评估及提前评估的执行情况。结果 进行预检分诊岗位管理的实践后,二次评估率、提前评估率、患者满意度显著提高,与实施前比较,差异有统计学意义(P<0.05,P<0.01)。结论 基于工作量分布特点改进急诊科预检分诊护士岗位管理,可有效保证预检分诊岗位职责落实,保障急诊患者安全及时就诊。

    Abstract:

    Objective To explore improvement methods for emergency triage post, and to provide reference for management of emergency triage post. Methods We analyzed the status quo and managerial problems lying in the triage posi, and took the following measures to improve the management of triage post:setting up reasonable posts and shifts, improving the position descriptions, training and assessing triage nurses. Satisfaction of emergency patients, the second-assessment rate, the pre-assessment rate were evaluated before and after the implementation of post management of emergency triage. Results After the practice of triage post management, the second-assessment rate,the pre-assessment rate and patient satisfaction were significantly higher than before (P<0.05,P<0.01). Conclusion Improvement and management of triage post in the emergency department based on workload distribution characteristics, could effectively ensure the fulfillment of responsibilities of triage nurses and the safety of patients.

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王宏秋,刘颖青,赵丽新.三甲医院急诊预检分诊岗位的改进与管理[J].护理学杂志,2020,35(16):20-22+62

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  • 收稿日期:2020-03-02
  • 最后修改日期:2020-05-13
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  • 在线发布日期: 2022-09-06