护士遭受工作场所欺凌体验的质性研究
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女,硕士在读,主管护师,护士长

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Experiences of workplace bullying encountered by nurses: a qualitative study
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    目的 了解护士遭受工作场所欺凌现况,为针对性干预提供参考。 方法 对11名临床护士进行一对一深入访谈,采用内容分析法对资料进行分析和归纳。 结果 归纳为工作场所欺凌的来源(主要为领导和同事)与表现形式(工作压制,孤立排斥,人身攻击);工作场所欺凌行为的归因(外因为不良工作氛围,内因为自己软弱);遭受工作场所欺凌的消极体验(愤怒与委屈,自信及自尊降低);面对欺凌行为采取的应对方式(回避与隐忍,直接面对,大多不上报)4个方面。 结论 医院管理者应重视工作场所存在的欺凌现象,提供针对性的解决途径与措施,以营造良好的工作环境与氛围。

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    Objective To understand workplace bullying encountered by nurses and to provide reference for targeted intervention. Methods Eleven clinical nurses received one-to-one in-depth interview, and then data were transcribed and analyzed by content analysis method. Results Four aspects were identified: the sources of workplace bullying (leader and colleague) and manifestations (work suppression, isolation and exclusion, personal abuse); attributions of bullying (poor work environment and cowardice);negative experiences of workplace bullying (anger and grievance, low self-confidence and self-esteem);coping with bullying (avoi-dance and endurance, confrontation, and not reporting of the bullying). Conclusion Hospital managers should pay attention to bullying in the workplace, and provide targeted solutions and measures to create a friendly work environment and organization climate.

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陈洁,郑一宁.护士遭受工作场所欺凌体验的质性研究[J].护理学杂志,2020,35(3):52-55

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  • 收稿日期:2019-09-16
  • 最后修改日期:2019-10-28
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  • 在线发布日期: 2022-09-06