Objective To construct a service satisfaction evaluation index system for network nurses, and to provide a measurement tool for network nurses′ service satisfaction evaluation. Methods The expert consultation questionnaire and investigation questionnaire were preliminarily formulated based on literature review and relevant experts visiting, then 2 rounds expert consultation were conducted among 26 experts using the Delphi technique, and the weights of each index were determined using analytic hierarchy process. Results The positive attitude of the experts in the first and second round was 96.2% and 92.0%, and experts′authority coefficient was 0.70 and 0.84 respectively. The coordination coefficient of the first and second level index in the first round consultation was 0.303 and 0.285 respectively, which was 0.482 and 0.437 in the second round (P<0.01 for all). The constructed service satisfaction evaluation index system for network nurses was consisted of 4 first level indicators (service content, service attitude, service environment, service level), 14 second level indicators and 37 third level indicators. The weight of the first level indicator: service environment was 0.360, service level was 0.269, service attitude was 0.198, and service content was 0.173. Conclusion The constructed service satisfaction evaluation index system for network nurses could be used to guide and standardize network nurses′nursing service, so it is reasonable to evaluate the service satisfaction for network nurses.