基于Kano模型的社区老年人远程护理服务需求分析
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女,博士在读,助教

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国家2018年度地方高校科教文卫引智项目——高端外国专家项目(GDW20183200386)


Telenursing needs of community-dwelling older adults based on the Kano model
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    目的 探讨生活完全自理或轻度失能的社区老年人对远程护理服务的需求,为提高社区老年人远程护理服务质量提供依据。方法 采用Kano模型分析技术自行设计社区老年人远程护理服务需求调查问卷,对方便抽样的251名社区老年人进行问卷调查,确定各项远程护理服务的需求情况。结果 Kano属性频数分布拟合优度检验结果显示,社区老年人对每个Kano类别有特定的个体属性偏好,差异有统计学意义(均P<0.01)。远程护理服务需求各项目总强度为52.59%~68.13%,满意度52.48%~67.21%,重要度14.88%~36.44%;“远程一键通紧急呼叫器”及“远程紧急救助安排”2项为期望型需求,“远程生活需求呼叫”及“远程护理需求呼叫”2项为无差异型需求,其余11项均为魅力型需求。在象限分析图中,所有远程护理服务内容均为魅力属性。结论 生活完全自理或轻度失能社区老年人对各项远程护理服务需求均呈积极态度,尤其是对远程急救护理的需求,医疗决策者及护理管理者可根据社区老年人服务需求提供相应远程护理,改善护理质量,提高老年人满意度。

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    Objective To explore the needs of telenursing among community-dwelling older adults who are completely independent in activities of daily living or who are mildly disabled, and to provide reference for improving remote care quality. Methods A questionnaire survey aiming to telenursing needs of the elderly was conducted among 251 community-dwelling elderly persons who were selected using convenience sampling and then data were analyzed based on the Kano model.Results Chi-square goodness-of-fit test showed there were significant differences between actual and expected counts for each item of telenursing needs (P<0.01 for all), indicating the sample had specific individual preference to Kano category. The desired degree of telenursing service ranged from 52.59% to 68.13%, the better values (satisfaction) were between 52.48% and 67.21%, and the worse values (dissatisfaction) were 14.88%-36.44%.The items of "remote one-button emergency caller" and "remote emergency assistance arrangement" were considered to be one-dimensional qualities by the elderly, "remote life needs call" and "remote care needs call" were regarded as indifferent qualities, and the rest were evaluated as attractive qualities. In the quadrant analysis diagram, all the remote care services were categorized as attractive qualities.Conclusion The community-dwelling elderly with ADL dependence or mild impairment have positive attitudes toward telenursing service, especially the needs of remote first aid nursing. Medical policy makers and nursing managers can provide targeted telenursing service according to customers′ requirements, thus to improve nursing care quality and satisfaction of the customer.

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袁媛,北山秋雄,胡俊飞,陈宏梅,冒鑫娥,郤丽娟,梁景岩.基于Kano模型的社区老年人远程护理服务需求分析[J].护理学杂志,2020,35(1):5-9

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  • 收稿日期:2019-08-26
  • 最后修改日期:2019-11-18
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  • 在线发布日期: 2022-09-06