Objective To understand the experience of caregivers of hearing-impaired children based on the Social Ecological Model and to provide reference for targeted interventions. Methods Questions were set based on the Social Ecological Model before the interview, then a semi-structured interview was conducted on 15 caregivers of hearing-impaired children. Data were transcribed and analyzed using Colaizzi′s method. Results Three themes were identified: physical and mental tiredness in microsystem; changes of living environment in mesosystem (mezzo system); and weak support system in macrosystem. Conclusion The caregivers of hearing-impaired children reported poor social-ecological system. Medical staff should pay attention to systematic factors affecting physical and mental health of the caregivers, and provide targeted personalized services, to help them take care of their children well and improve rehabilitation effect.