老年糖尿病足溃疡患者创面管理旅程地图的研究
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女,硕士在读,学生

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南通市卫生健康委员会科研课题(MS2024008)


Journey mapping of wound management for elderly patients with diabetic foot ulcers
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    目的 基于旅程地图识别老年糖尿病足溃疡患者创面管理的全程体验与多维需求,为优化该群体创面管理提供借鉴。方法 运用描述性质性研究方法,于2024年4-11月选取15例老年糖尿病足溃疡患者作为访谈对象,分别于患者住院第1天、出院前1 d、出院后3个月、出院后6个月进行4次面对面半结构式访谈,采用定向内容分析法进行资料分析并绘制患者旅程地图。结果 按诊疗时间轴并从任务、情绪、痛点和满意点4个维度将老年糖尿病足溃疡患者创面管理体验与需求归纳为3个阶段共37项主题,其中评估诊断期11项(就医意愿薄弱、智慧化与人性化就诊服务等),住院治疗期14项(疼痛管理困难、多学科诊疗协作等),居家管理期12项(创面自我管理知识与技能缺乏、正向反馈激励等)。结论 老年糖尿病足溃疡患者创面管理旅程漫长且复杂,需求动态变化且多维交织。医护人员应准确识别患者创面管理旅程不同阶段的关键交互点、痛点及满意点,进一步优化医疗资源配置和诊疗服务,促进患者溃疡早日愈合。

    Abstract:

    Objective To identify the overall experience and multi-dimensional needs of elderly patients with diabetic foot ulcers (DFU) in wound management based on journey mapping, to provide references for optimizing wound management for this group.Methods A descriptive qualitative research method was used.From April to November 2024, 15 elderly patients with DFU were selected as interview subjects, and four rounds of face-to-face semi-structured interviews were conducted on the first day of hospitalization, the day before discharge, three months after discharge, and six months after discharge.Directed content analysis was used for data analysis and the patient journey mapping was drawn.Results According to the timeline of diagnosis and treatment, and based on four dimensions of tasks, emotions, pain points, and satisfaction points, the experience and needs of elderly patients with DFU in wound management were summarized into 37 themes in three periods, including 11 thems in the assessment and diagnosis period (weak willingness to seek medical treatment, intelligent and humanized medical services, etc.), 14 thems in the hospital treatment period (difficulty in pain management, multidisciplinary treatment collaboration, etc.), and 12 thems in the home ma-nagement period (lack of knowledge and skills in self-management of wounds, positive feedback incentives, etc.).Conclusion The journey of wound management for elderly patients with DFU is long and complex, with dynamic and multi-dimensional needs.Medical staff should accurately identify the key interaction points, pain points, and satisfaction points in different stages of the patient′s wound management journey, further optimize the allocation of medical resources and diagnostic and treatment services, and promote the early healing of patients′ ulcers.

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吴玉霞,王慧,陈懿媛,董苏云,张晓义,顾海云,严海鸥.老年糖尿病足溃疡患者创面管理旅程地图的研究[J].护理学杂志,2025,(13):99-105

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  • 收稿日期:2025-02-05
  • 最后修改日期:2025-04-17
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  • 在线发布日期: 2025-07-31