Objective To analyze the critical factors of inpatient experience with nursing care and to provide direction for improving patient experience.Methods Patients who admitted in the hospital from January to December 2023 were surveyed using the Inpatient Experience with Nursing Care Scale through the patient experience information management platform.Importance-performance matrix analysis was used to identify the key motivators of patient experience.Results A total of 16, 700 patients were included, and the overall score of the patient experience with nursing care was 4.42±0.92.The elements of inpatient experience with nursing care were separated into four quadrants:urgent improvement needed （12 items）, competitive advantage （3 items）, low priority for improvement （3 items）, and maintain （12 items）.Conclusion The admission and discharge management, information and education, emotional support, communication and coordination are the critical factors of patient experience with nursing care and should become the focus of quality improvement.